Okay, so I thought I might need repair to the transmission in our 2002 Honda Accord with 92000 miles (so I am thinking big bucks). I called in for an appointment and spoke with Becky about the car's symptoms, she asked good, detailed questions. She then assured me that what I was experiencing was almost certainly not a transmission issue and didn't even recommend any "test drive analysis". She did recommend some other maintenance which the car did need - front brake pads, change brake fluid and finally lower ball joints, I was given an estimate of the cost. Later when I came back I was informed that the mechanic determined that I didn't need some of the parts they had put in their estimate, so the cost was actually lower than the original estimate. So what does this all tell me, 1) I could have easily been "taken" by a less than honest repair shop for a transmission that didn't need anything, 2) they didn't replace a part that didn't need replacing even though it was already covered in their estimate cost. These are examples of being a good auto repair establishment and reasons for me to keep returning to this business for my car needs. They have worked on our Honda 2-3 times before and we have always been satisfied. Great staff here, easy to talk with and great senses of humor!